Legal & Policies

1.1 - Introduction

‍These Terms of Use govern access to anduse of the InfraGrowth platform, websites, digital learning materials,assessments, certificates, and associated services.

By accessing or using the platform, usersagree to comply with these Terms.

InfraGrowth reserves the right to modifythese terms and policies periodically.

Continued use of the platform following updates constitutes acceptance of the revised terms.

InfraGrowth reserves the right to suspend, restrict, or terminate access to the platform where users breach these terms, misuse the platform, engage in fraudulent behaviour, or create security,legal, or operational risks.

These terms and policies constitute the entire agreement relating to the use of the InfraGrowth platform and supersede prior discussions or representations relating to the services.

‍1.2 - Platform Purpose

‍InfraGrowth provides:

●     Professional development learning
●     Industry awareness training
●     Educational content
●     Digital assessments
●     Course completion certificates
●     Community learning resources

InfraGrowth does not provide:
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●     Regulated trade licences
●     Statutory certifications
●     Competency sign-off
●     Authorisation to undertakeregulated works
●     Employment placement services

‍1.3 - Eligibility

‍Users must:

●     Be at least 18 years old, or
●     Have employer or guardianpermission where applicable

InfraGrowth reserves the right to suspendor terminate accounts where false information is provided.

‍1.4 - Account Security

‍Users are responsible for:

●     Maintaining passwordconfidentiality
●     Restricting account access
●     All activity under their account

Account sharing may result in suspensionor termination.

‍1.5 Acceptable Use

‍Users must not:

●     Share copyrighted materialsunlawfully
●     Upload malicious software
●     Attempt unauthorised platformaccess
●     Harass or abuse other users
●     Share confidential client orinfrastructure information
●     Upload unauthorised photographsfrom live facilities or secure sites
●     Use the platform for unlawfulactivity

1.6 - Intellectual Property

‍All platform content, including:

●     Training materials
●     Branding
●     Graphics
●     Assessments
●     Text
●     Audio
●     Video
●     Certificates remain the intellectual property ofInfraGrowth unless otherwise stated.

Users receive a limited, non-transferablelicence to access content for personal or internal business learning purposesonly.

‍1.7 - Service Availability

‍InfraGrowth may:

●     Modify features
●     Suspend access
●     Update content
●     Remove functionality
●     Conduct maintenancewithout prior notice. 

1.8 - Limitation of Liability

‍InfraGrowth provides educational contentonly.

InfraGrowth accepts no liability for:

●     Workmanship
●     Engineering decisions
●     Installation errors
●     Site incidents
●     Project delays
●     Client rejections
●     Commercial losses
●     Data loss
●     Business interruption

Users remain solely responsible for:

●     Site compliance
●     Safety compliance
●     Competency validation
●     Local legal requirements
●     Supervision requirements
●     Technical verification

Nothing within these Terms excludesliability where exclusion is prohibited under applicable law.

‍1.9 - Governing Law

‍These Terms shall be governed by the lawsof England and Wales. 

1.10 - Force Majeure

‍InfraGrowth and Impact Data Solutions Ltd shall not be liable for delays, interruptions, or failures in performanceresulting from events beyond reasonable control, including but not limited to:

●     Internet outages
●     Cybersecurity incidents
●     Supplier failures
●     Cloud or hosting disruptions
●     Power failures
●     Natural disasters
●     Government actions
●     Labour disputes
●     Telecommunications failures

InfraGrowth may suspend or restrictaccess to services during such events without liability.

InfraGrowth content and services areprovided on an “as available” and “as is” basis without guarantees ofuninterrupted availability, accuracy, completeness, or fitness for a particularpurpose.

2.1 - Subscription Access

Access to paid content is granted through active subscription or authorised purchase.

Subscriptions may include:

●     Learning modules
●     Assessments
●     Certificates
●     Downloadable resources
●     Community access

2.2 - License Grant

Users receive a limited license to access purchased content.

Users may not:

●     Resell content
●     Redistribute materials
●     Publicly upload courses
●     Share subscription access
●     Republish assessments

2.3 Payments

Subscription fees:

●     Must be paid in advance
●     May renew automatically where stated
●     Are subject to applicable taxes

InfraGrowth reserves the right to suspend access for failed payments.

2.4 - Cancellation

Users may cancel future renewals at anytime.

Access continues until the end of thepaid subscription period unless otherwise stated.

2.5 - Refunds

Digital content refunds will be handled in accordance with:

●     Applicable consumer law
●     InfraGrowth refund policy

Refund eligibility may be restricted once:

●     Content access begins
●     Downloads occur
●     Certificates are issued
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2.6 Platform Changes

InfraGrowth may:

●     Add or remove modules
●     Modify learning pathways
●     Update assessments
●     Retire legacy content without liability.

2.7 Digital Content Acknowledgement

By purchasing or accessing InfraGrowth digital content, users acknowledge and agree that access to digital services and educational materials may begin immediately following payment confirmation.

Where permitted under applicable law,users acknowledge that certain cancellation or refund rights relating to digital content may be reduced or lost once digital access has commenced,downloadable materials have been accessed, or learning content has been consumed.

Nothing within this section removes or limits statutory consumer rights where such rights cannot legally be excluded.

3.1 - Educational Purpose

InfraGrowth training materials areprovided for:

●     Professional development
●     Awareness learning
●     Educational purposes only

Content must not be relied upon as:

●     Engineering approval
●     Regulatory guidance
●     Trade licensing
●     Competency certification
●     Legal compliance advice

3.2 - No Regulated Qualification

InfraGrowth certificates:

●     Are internal digital completion certificates only
●     Do not represent regulated qualifications
●     Do not constitute statutory trade certification
●     Do not authorise regulated works
●     Do not replace legally required licences

Completion of a course does not qualify an individual to perform:

●     Electrical works
●     Mechanical works
●     Commissioning activities
●     Safety-critical activities
●     Licensed works

where local laws or regulations require approved certification.

3.3 - No Employment Guarantee

InfraGrowth does not guarantee:

●     Employment
●     Contract opportunities
●     Site access
●     Client approval
●     Project engagement
●     Promotion
●     Commercial success

Employers and clients remain solely responsible for determining competency and suitability.

3.4 - No Competency Sign-Off

InfraGrowth does not:

●     Verify practical competence
●     Supervise live works
●     Assess physical installations
●     Certify operational capability

Users may still require:

●     Site inductions
●     Trade qualifications
●     ECS/JIB cards
●     Electrical licences
●     Manufacturer approvals
●     Client-specific authorisations

depending on local requirements.

3.5 - No Site or Workmanship Liability

InfraGrowth accepts no responsibilityfor:

●     Site incidents
●     Injuries
●     Fatalities
●     Equipment damage
●     Workmanship defects
●     Installation failures
●     Outages
●     Service disruption
●     Technical errors
●     Safety breaches

arising from use or misuse of platform content.

3.6 - User Responsibility

Users remain solely responsible for:

●     Verifying technical information
●     Following manufacturer guidance
●     Complying with laws
●     Following site rules
●     Obtaining supervision
●     Applying safe working practices
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3.7 - Regional Compliance

Users are responsible for ensuring compliance with:

●     Local laws
●     Trade regulations
●     Licensing requirements
●     Safety standards
●     Industry standards

within their jurisdiction.

3.8 Certificate Revocation

InfraGrowth reserves the right to:

●     Revoke certificates
●     Suspend accounts
●     Remove course completion records
●     Restrict platform access

where InfraGrowth reasonably believes that:

●     Fraudulent activity has occurred
●     Assessments have been manipulated
●     Unauthorised account sharing has taken place
●     Cheating or impersonation has occurred
●     Platform policies have been breached
●     Certificates have been obtained dishonestly

InfraGrowth reserves the right to investigate suspected misuse or abuse of the platform.

3.9 Assessment Integrity

Users must complete assessments honestly and independently unless expressly authorised otherwise.

Users must not:

●     Impersonate another individual
●     Share assessment answers
●     Use unauthorised assistance
●     Use automated tools or bots
●     Manipulate assessment systems
●     Misrepresent course completion

InfraGrowth reserves the right to invalidate assessment results where misconduct is suspected.

4.1 - Introduction

InfraGrowth is committed to protecting and respecting your privacy.

This Privacy Policy explains how InfraGrowth collects, uses, stores, processes, and protects personal information when users access the InfraGrowth website, platform, learning content, assessments, certificates, and related services.

By using the platform, users acknowledge that their information may be processed in accordance with this Privacy Policy.

Company Information

InfraGrowth is a product and trading brand operated by Impact Data Solutions Ltd (“IDS”).Impact Data Solutions Ltd Registered in England & Wales

Company Number:            

07038550
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Registered Address:          

C/O Sobell Rhodes Llp
The Kinetic Centre Theobald Street,
Elstree,
Borehamwood,
Hertfordshire,
United Kingdom,
WD6 4PJ
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Contact Email:                    

admin@impactds.com

4.2 - Information We Collect

InfraGrowth may collect and process the following categories of information:

Account Information

●     Full name
●     Email address
●     Username
●     Password credentials
●     Company or employer details
●     Billing information
●     User Profile information provided

Learning & Platform Data

●     Course enrolments
●     Lesson progress
●     Assessment results
●     Certificate records
●     Learning activity
●     Community participation
●     User preferences

Technical Information

●     IP address
●     Browser type
●     Device type
●     Operating system
●     Login activity
●     Usage analytics
●     Cookie identifiers

Communications

●     Support requests
●     Feedback submissions
●     Community posts
●     Survey responses
●     Marketing preferences
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 4.3 - How We Use Personal Information

InfraGrowth may use personal information to:

●     Provide platform access
●     Deliver learning services
●     Manage subscriptions
●     Process payments
●     Generate certificates
●     Improve platform performance
●     Respond to support requests
●     Monitor platform security
●     Prevent fraud or misuse
●     Send service-relatedcommunications
●     Send marketing communicationswhere consent has been provided

4.4 - Legal Basis for Processing

InfraGrowth processes persona linformation under one or more of the following lawful bases:

●     Performance of a contract
●     Legitimate business interests
●     Legal obligations
●     User consent
●     Protection against fraud or misuse
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 4.5 - Learning Records &Certificates

InfraGrowth may store:

●     Course completion records
●     Assessment results
●     Digital certificates
●     Subscription history

for platform administration, learner verification, and internal reporting purposes.

Certificates issued by InfraGrowth represent completion of educational content only and do not constitute regulated qualifications.

4.6 - Payment Processing

Payments may be processed through authorised third-party payment providers.

InfraGrowth does not store full paymentcard details on its systems unless expressly stated.

Users should review the privacy policies of relevant payment providers where applicable.

4.7 - Analytics & Platform Monitoring

InfraGrowth may use analytics andmonitoring technologies to:
‍
●     Improve user experience
●     Monitor platform performance
●     Understand learning engagement
●     Detect security risks
●     Improve educational content

Collected information may include anonymised or aggregated usage data.

4.8 - Marketing Communications

InfraGrowth may send:

●     Platform updates
●     Learning recommendations
●     Product announcements
●     Industry updates
●     Marketing communications

Users may opt out of non-essential communications at any time.

4.9 - Sharing Information

InfraGrowth may share personal information:

●     With service providers supporting platform operations
●     Where legally required
●     To protect legal rights
●     During business restructuring or sale
●     To prevent fraud, misuse, or security threats

InfraGrowth does not sell personal information to third parties.

4.10 - International Transfers

Personal information may be processed or stored outside the user’s country of residence.

Where transfers occur, InfraGrowth will take reasonable steps to ensure appropriate safeguards are implemented.
‍
 4.11 - Data Retention

InfraGrowth retains personal informationonly for as long as reasonably necessary to:

●     Deliver services
●     Maintain records
●     Comply with legal obligations
●     Resolve disputes
●     Protect platform integrity

Retention periods may vary depending onthe type of information involved.

4.12 - Security

InfraGrowth takes reasonable technical and organisational measures to protect personal information against:

●     Unauthorised access
●     Loss
●     Misuse
●     Alteration
●     Disclosure

However, no online system can guarantee complete security.
‍
 4.13 - User Rights

Subject to applicable law, users may haverights to:

●     Access personal information
●     Correct inaccurate information
●     Request deletion
●     Restrict processing
●     Object to processing
●     Withdraw consent
●     Request data portability

Requests may be submitted using the contact details provided below.

4.14 - Third-Party Websites & Services

InfraGrowth may contain links orintegrations relating to third-party platforms or services.

InfraGrowth is not responsible for the privacy practices of external websites or providers.

4.15 - Changes to this Policy

InfraGrowth may update this Privacy Policy periodically.

Updated versions will become effective upon publication unless otherwise stated.
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 4.16 - Contact Information

Questions relating to this Privacy Policy may be submitted via the official InfraGrowth contact channels listed on the website.

Users may also have the right to lodge complaints with their local data protection authority where applicable.
‍

5.1 - Introduction

InfraGrowth uses cookies and similar technologies to improve website functionality, user experience, platform performance, and security.

This Cookie Policy explains how cookies are used and how users may manage their preferences.

5.2 - What Are Cookies?

Cookies are small text files stored on a user’s device when visiting a website.

Cookies help websites:

● Remember preferences
● Maintain secure sessions
● Improve functionality
● Analyse usage
● Deliver consistent user experiences

5.3 - Types of Cookies We Use

Essential Cookies

These cookies are necessary for platform functionality and may include:

● Login authentication
● Security controls
● Subscription access
● Session management

Without these cookies, parts of the platform may not function correctly.

Performance & Analytics Cookies

These cookies help InfraGrowth understand:

● How users interact with the platform
● Which pages are most visited
● Learning engagement trends
● Technical performance issues

Analytics data may be aggregated and anonymised where possible.

Functional Cookies

These cookies may:

● Remember user preferences
● Retain language settings
● Improve usability
● Support embedded learning features

Marketing & Advertising Cookies

Where applicable, InfraGrowth may use cookies relating to:

● Marketing campaigns
● Advertising performance
● Audience measurement
● Social media integrations

These cookies may be subject to user consent requirements. 

5.4 - Third-Party Cookies

Certain third-party services integrated into the platform may place cookies or similar technologies on user devices.

InfraGrowth does not control third-party cookie behaviour and users should review relevant third-party privacy policies where appropriate.

5.5 - Managing Cookie Preferences

Users may:

● Accept cookies
● Reject non-essential cookies
● Modify preferences
● Delete cookies via browser settings

Disabling certain cookies may affect platform functionality.

5.6 - Consent

Where required by law, InfraGrowth will request user consent before placing non-essential cookies on devices.

Users may withdraw consent at any time through available cookie management tools.

5.7 - Updates to this Policy

InfraGrowth may update this Cookie Policy periodically to reflect:

● Legal changes
● Technology changes
● Platform updates
● Operational requirements

Updated versions become effective upon publication.

6.1 - Introduction

This Refund & Cancellation Policy explains the rules relating to:

● Subscription cancellations
● Digital content refunds
● Access termination
● Consumer rights

By purchasing access to InfraGrowth services, users acknowledge and accept this policy.

6.2 - Subscription Cancellation

Users may cancel recurring subscriptions at any time through their account settings or by contacting InfraGrowth support.

Unless otherwise stated:

● Cancellation prevents future renewals
● Existing access continues until the end of the current paid subscription period
● Partial subscription refunds are not normally provided

6.3 - Digital Content Access

InfraGrowth provides access to:

● Online learning materials
● Assessments
● Digital certificates
● Downloadable resources
● Community features

Access is typically granted immediately upon payment confirmation.

6.4 - Refund Eligibility

Refund requests may be considered where:

● Duplicate payments occur
● Technical faults prevent reasonable platform access
● Users are charged incorrectly
● Legal consumer rights apply

Refund requests should be submitted promptly with supporting details.

6.5 - Non-Refundable Circumstances

Refunds may be refused where:

● Significant portions of content have been accessed
● Assessments have been completed
● Certificates have been issued
● Downloadable materials have been accessed
● Subscription misuse or policy breaches occur

InfraGrowth reserves the right to investigate refund requests to prevent abuse.

6.6 - Technical Issues

Where users experience technical issues:

● InfraGrowth will make reasonable efforts to resolve problems
● Temporary outages may occur during maintenance or updates
● Refunds are not automatically guaranteed for temporary interruptions

Users should report issues promptly using official support channels.

6.7 - Fraud & Misuse

InfraGrowth reserves the right to:

● Suspend accounts
● Restrict refunds
● Revoke certificates
● Terminate subscriptions

where fraudulent activity, chargeback abuse, account sharing, or misuse is suspected.

6.8 - Consumer Rights

Nothing within this policy removes or limits statutory rights available under applicable consumer protection laws.

Users located in different jurisdictions may have additional rights under local law.

6.9 Changes to this Policy

InfraGrowth may update this Refund & Cancellation Policy periodically.

Updated versions become effective upon publication unless otherwise stated.
‍

Users Must Not:

● Upload offensive content
● Harass users
● Share confidential infrastructure information
● Upload unauthorised site images
● Circumvent platform security
● Share accounts
● Use bots or scraping tools
● Distribute malware
● Upload unlawful content
● Attempt to manipulate assessments or certificates
● Use another person’s account
● Misrepresent qualifications or course completion
● Upload misleading, fraudulent, or deceptive content
● Use automated systems to access or scrape learning content without permission

InfraGrowth reserves the right to:

● Remove content
● Suspend users
● Terminate access
● Report unlawful activity
‍

Community Expectations

Users must:

● Behave professionally
● Respect confidentiality
● Avoid abusive conduct
● Avoid sharing client-sensitive information
● Respect safety and security obligations

Discussions involving:

● Live facilities
● Security arrangements
● Client layouts
● Restricted environments

must remain compliant with applicable confidentiality obligations.

User-Generated Content

Users retain ownership of content they voluntarily submit to the platform.

However, by posting, uploading, or submitting content to InfraGrowth community areas, users grant InfraGrowth and Impact Data Solutions Ltd a non-exclusive, worldwide, royalty-free licence to:

● Host
● Store
● Display
● Moderate
● Reproduce
● Remove

such content for the purposes of operating, maintaining, improving, and protecting the platform and community environment.

InfraGrowth reserves the right to remove user-generated content that breaches platform policies, confidentiality obligations, or applicable law.
‍
‍

Where AI-assisted systems or automated tools are used:

●     Outputs may contain inaccuracies
●     Content may become outdated
●     Users must independently verify technical information
●     AI outputs are informational only

InfraGrowth does not guarantee:

●     Accuracy
●     Completeness
●     Suitability for specific projects

Users must not rely solely on AI-generated or automated educational outputs when making:

●     Engineering decisions
●     Safety decisions
●     Compliance decisions
●     Operational decisions
●     Installation decisions

All technical information should be independently verified against:

●     Manufacturer guidance
●     Site standards
●     Local regulations
●     Industry best practice
●     Qualified professional supervision where required.
‍
‍

InfraGrowth Owns:

‍●     Course structures
●     Branding
●     Learning systems
●     Assessments
●     Audio narration
●     Graphics
●     Platform content
●     Digital certificates

Users may not:

●     Republish content
●     Resell materials
●     Recreate courses
●     Copy assessments
●     Train AI systems using InfraGrowth content without permission
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